The Ties That Bind.

February 22nd, 2017 by dewprocess.

present-past-future

I am a big admirer of Satya Nadella. However, when Mr. Nadella states in a recent interview, “It always bothered me that we confused an enduring mission with a temporal goal”, he seems to be confusing and conflating the concepts of a VISION and a MISSION with the notion of VALUES. Perhaps this is an effort to distance himself and his administration from the legacy presence of the brand’s co-founder, but I fear that would be misguided strategy. Perhaps he was misquoted (it happens). Perhaps he didn’t say what he meant to say, or in quite the way he intended. Media interviews are fraught with the peril of partial clarity.

It bears reviewing that a vision statement should, if pursued properly, have an expiration date. At that point, the sitting leadership should reinvigorate the brand strategy with a new vision statement. Similarly, a mission is not well defined if it is not clearly achievable, and thus temporary. The values of a company may also change, but they can also endure.

Bill Gates’ vision of hardware ubiquity, expressed in his mission of “putting a PC in every home”, was well stated at the time, and largely accomplished, as Mr. Nadella concedes in this interview. Quite correctly, Nadella also points out the geographic and cultural limitations of that mission: a perfect opportunity to refresh the Microsoft brand, with a new more expansive Mission Statement, a new Vision Statement, and – if he and his leadership team so choose – a new Statement of Core Values (which is what I believe he is attempting to do here).

If a company accomplishes its previously stated mission, this is cause for celebration, not criticism and distancing. I hope Mr. Nadella will recognize and underscore this, going forward, and give his company the credit it justly deserves. I believe Microsoft has an exciting path ahead of itself, and how its leadership frames the past will do much to develop market and shareholder confidence in its future.