Filling the Void

August 27th, 2018 by dewprocess.

Finally got to test “Star Wars: Secrets of the Empire”, launched last year by The Void, a location-specific “whole-body, fully immersive VR experience”.

While this experience is certainly superior to their other immersive walkthru, Ghostbusters, I continue to question whether these platforms for VR tech will ultimately be able to settle on a sustainable price point? is still trying to find its place in Entertainment, IMHO (ed.: I admit I’ve not had the opportunity to try their third, older walkthru, “Nicodemus”)

While experiencing this product, I returned to my now decade-old claim that AR would likely prevail in M&E long before VR. Is it fair to label an immersive walkthru, with physical cues and feedback, haptic feedback, and multisensory components (smells, physical environmental audio, etc) as , strictly speaking? The parameters seem much more akin to , in a sort of inverted fashion.

VR is showing itself to be enormously compelling in construction, healthcare, research, and real estate, among other market sectors. Not Entertainment.

AR is a marvelous and *still* undervalued opportunity for the Entertainment industry, and I remain eager to see how brands, both creative and technological leverage that potential.

An Old Adage Goes Interactive

January 12th, 2018 by dewprocess.

Fort Collins, Colorado is installing its own “civic broadband” service, after the politicized FCC instituted a net neutrality repeal.
Chattanooga was the first with a municipal ISP program, and more will follow.

Perhaps this is how we beat corrupt government: think global, act local!

Of additional interest will be the implications for the larger telcos, cablecos, and other “Last Mile” pipeline owners such as AT&T, Verizon, Spectrum, et al: If municipalities become ISPs, the democratization of Internet access will be accelerated dramatically, and represent a big threat to private corporations’ strategic throttling of content distribution.

 

 

 

The Consumer Never Wins In Format Wars

October 8th, 2017 by dewprocess.

Betamax was better than VHS (smaller tapes, better color reproduction, APS, 250 lines vs. 240 lines of resolution, superior sound, a more stable image, and better HW (recorders) construction).

HD DVD was better than Blu-ray, from a production scaling perspective: a fact that would have proved even more profitable given the lack of wholescale Blu-ray adoption for which Sony et al were hoping. While Blu-ray picture quality is superior to HD DVD, the cost for upgrade (to studios, manufacturers, and consumers alike) will have proven too great, once we look back and see how non-existent the transition from DVD to Blu-ray was.

History is littered with the corpses of superior or more reasonably positioned systems, all killed by the same disease: poor strategic marketing. Herewith, another one bites the dust:

The Windows Phone OS family (WinPhone 7 – Windows 10 Mobile) was a fluid, elegant, sophisticated OS group, murdered by marketing failures galore (as well as by the marketing successes of the opposition). For more than 6 years, I have been writing about Microsoft’s failure to effectively position or market their mobile platform and operating systems. A lot of good that did!

What are the lessons learned, and has Microsoft burned their mobile user base enough times now, that their Windows Core OS offering will fail to elicit enthusiasm from mobile consumers who carry too many scars?

https://www.windowscentral.com/microsoft-windows-10-mobile-features-and-hardware-are-not-focus-anymore

Two Anniversaries

August 23rd, 2017 by dewprocess.

13 years ago, I gave a small talk at the Cannes Film Festival, evangelizing for more measured creative and business growth. I had been working with several startups and noticed a trend toward accelerated scaling that I found worrisome. I encouraged my audience (mostly independent filmmakers) to give themselves time to develop their properties, instead of desperately rushing to sell their idea, fearful that it would be illicitly co-opted by some unknown competitor.

In 2005, I joined a large multinational corporation and noticed that this trend was reflected in the sense of urgency with which budgets and projects were managed throughout business units, and even at the corporate level (usually in response to shareholder demands for the semblance of repetitive short term gains).

Instead of engaging in careful long-term strategic planning and consistent scaling at a manageable pace, enterprises large and small were increasingly (and often retroactively) chasing mythical goals. Business ventures want to convince investors, shareholders, and others that their offering is worth obscene valuation, yet they don’t want to “waste” time actually doing the work of conceptualizing, developing, testing, productizing, marketing, selling, and supporting any tangible offering. It takes less time to make a PowerPoint, it would seem, than it does to make a product. The collateral damage from this mentality continues to be ignored today, by too many people who ought to know better.

Permit me to jump to another topic, for reasons which will become apparent, I hope:

The C-130 Hercules remains the longest continuously produced military aircraft in history. The first flight of the YC-130 prototype was made on this day (23 August) 1954 from the Lockheed plant in Burbank, California. Burbank’s relationship with Lockheed was long and proud, but the city demonstrated a painful lack of strategic planning that left it in dire straits in the early 1990s, when Lockheed left town. The job losses and economic downturn were dramatic, to say the least. Burbank had relied too heavily on one industry, even though the signs of change in that industry had been evident for years. Today, the local economy in this charming SoCal city is once again relying heavily on an admirable and powerful industry. That industry is also showing signs of dramatic change, and Burbank must work proactively – in partnership with its resident businesses from the Media & Entertainment industries – to adapt and evolve, in order to stay aloft in turbulent times, economic, technological, and social.
Cities are growing, as populations increasingly urbanize. Too many of these cities rely on a very few large sources of tax inflow, instead of diversifying their portfolio of revenues. Given that 99.7% of businesses in the US are small businesses, and 48% of US employees are small-business employees, I continue to advocate (with increasing volume!) for municipalities to support sustainable small business incubation: providing for scalable workforce growth, complementary innovations within pre-existing business ecosystems, and more agile infrastructures, capable of adapting to the increasingly explosive nature of 21st century markets, without becoming unduly subject to that same volatility.

The window of opportunity narrows, the closer one comes to a point of inflection. Will Burbank adapt in time, so it is able to manage, rather than be subject to, dynamic market changes? Will the Media & Entertainment industries pull back (even just a little) from the precipice of quarterly performance, in deference to more long-term strategic measurements? Will business ventures invest more thoughtfully in smaller initiatives (subsidiary or autonomous), more capable of adapting to the creative, technological, and economic forces that wait around the corner?

In the words of my close personal friend, Dame Shirley:

“They say the next big thing is here,
That the revolution’s near,
But to me it seems quite clear
That’s it’s all just a little bit of history repeating.”

The Ties That Bind.

February 22nd, 2017 by dewprocess.

present-past-future

I am a big admirer of Satya Nadella. However, when Mr. Nadella states in a recent interview, “It always bothered me that we confused an enduring mission with a temporal goal”, he seems to be confusing and conflating the concepts of a VISION and a MISSION with the notion of VALUES. Perhaps this is an effort to distance himself and his administration from the legacy presence of the brand’s co-founder, but I fear that would be misguided strategy. Perhaps he was misquoted (it happens). Perhaps he didn’t say what he meant to say, or in quite the way he intended. Media interviews are fraught with the peril of partial clarity.

It bears reviewing that a vision statement should, if pursued properly, have an expiration date. At that point, the sitting leadership should reinvigorate the brand strategy with a new vision statement. Similarly, a mission is not well defined if it is not clearly achievable, and thus temporary. The values of a company may also change, but they can also endure.

Bill Gates’ vision of hardware ubiquity, expressed in his mission of “putting a PC in every home”, was well stated at the time, and largely accomplished, as Mr. Nadella concedes in this interview. Quite correctly, Nadella also points out the geographic and cultural limitations of that mission: a perfect opportunity to refresh the Microsoft brand, with a new more expansive Mission Statement, a new Vision Statement, and – if he and his leadership team so choose – a new Statement of Core Values (which is what I believe he is attempting to do here).

If a company accomplishes its previously stated mission, this is cause for celebration, not criticism and distancing. I hope Mr. Nadella will recognize and underscore this, going forward, and give his company the credit it justly deserves. I believe Microsoft has an exciting path ahead of itself, and how its leadership frames the past will do much to develop market and shareholder confidence in its future.

Whither/wither interstitial advertising?

November 14th, 2016 by dewprocess.
They say the ad industry has lost touch with the consumer, and I find myself agreeing, but not only from the creative perspective. When watching streaming or OTT content, I am disappointed by how unimaginative the ad allocations are, resulting in nauseatingly frequent repetitions of the same commercial spot, to the point where the brand actually suffers from being forced upon the viewer with mind-numbing frequency. Recently, a rather amusing Geico ad turned into a Gitmo ad, by the time I had been tortuously subjected to its pitch no less than 7 times in the same show. It’s a simple enough algorithmic exercise to parse out advertising content in a manner more digestible for consumers, and ultimately more profitably for brands. Indeed, with some intelligent and imaginative programming, online content ad streaming could be so much better targeted and varied, as to really promise the clickthru and brand adoption rates that conventional broadcast content has never been able to even suggest, despite all their metric mumbo jumbo.
 
While ECM is certainly a major challenge that needs prompt addressing, the creative content of ads is also in dire need of innovation. The drug ads have become little more than legalese white noise (to the point where our family doesn’t worry about the daytime Viagra ads, as we know the kids aren’t listening or watching), and the rest is a leftover soup of copycat automotive, CPG, and family restaurant dreck. One would hope that brands would take advantage of the upcoming holiday period to reposition themselves as partners in consumers’ lifestyles, both functionally and aspirationally. Several British brands seem to have got the message (see links below), but I’m having a hard time finding US brands that have positioned themselves as anything but hard sell commercial pitches. Another missed opportunity. Here below are a few of the British ads for this upcoming holiday season. Let me know if you find any other spots from the US (or elsewhere) that recognize the value of building a relationship, as much as hawking the initial product.

Letting Out the Slack.

November 2nd, 2016 by dewprocess.

Microsoft just announced a chat-based enterprise collaboration tool. It’s called Microsoft Teams, and the implications are deeper than one might imagine, at first blush. Whether those implications realize themselves or not depends (of course) on how enthusiastically the market embraces this SaaS.

One’s first assumption might be that Microsoft Teams is a “Slack killer”, and this might certainly be the case, if Microsoft were to have a fantastic track record of imaginative and impactful marketing. It does not. It’s unlikely that Microsoft Teams will have much initial impact on Slack user numbers, given the fierce loyalty of Slack users to the brand. The same applies (to lesser extents) to Basecamp, Smartsheet, Asana, Podio, Trello, Samepage, Quip, Projectplace, Yalla, and, and, and…

Each of these collaboration platforms provides an experience with which its users are – for the most part – quite comfortable. You don’t often see an Evernote user of longstanding jump over to OneNote, or vice versa.

So what’s the big deal with Microsoft Teams? There are two big deals, in fact.

First, if the solution is well-thought and intuitive, and if it integrates with Office 365 in as fluid and seamless a fashion as intended, it will secure those enterprise users of the Office Suite, and prevent their adoption of the other aforementioned “standalone” collaboration toolsets. Microsoft will be strengthening its enterprise software ecosystem, not by preventing escape, but by making the notion of staying more attractive. More of a golden cage, than a walled garden.

The second implication, however, is more dramatic: Microsoft was almost going to acquire Slack earlier this year – a move I did not quite understand, given both the $8 Billion price tag and Microsoft’s existing holdings of SharePoint, Yammer, and Skype, to mention just a few. Opting to withdraw from the purchase has made a silent statement that will, I believe, reverberate through the already flawed VC world. For the past years, convention and hubris have driven the notion that companies will purchase and absorb promising or threatening products and solutions, as a matter of course and self-preservation. On balance, this has not proven as cost-effective or innovative as many have pretended. Whether intentionally or not, Microsoft, by opting to pursue internal development and release of their own Swiss Army collaboration tool, has communicated that their IP, combined with internal dev talent, are sufficiently robust to offer solutions that do not require Slack.

Admittedly, this remains a risk. Slack users tend to comprise small businesses that “graduate” toward Google suites of product offerings, rather than the traditionally heftier Microsoft suites. However, the Microsoft brand (somewhat inadvertently, I feel) has been ceding its Goliath mantle to Apple and Google, of late, and many small businesses with which I work are less intimidated by the brand than they once were.

If Microsoft manages to position their Teams offering properly, this could be the moment when all the vaporware startups out there realize they are standing in the street naked, and need to actually develop something unique and truly valuable (read: unrealizable by others without great investment), or risk being eclipsed by developers who have finally wised up to the fact that a snappy presentation does not a mighty valuation make, even if it’s in PowerPoint.

Is “Periscope Depth” still too shallow?

July 6th, 2016 by dewprocess.

The power of live streaming is incontestable, as most recently demonstrated by the awful but important footage captured by Lavish Reynolds. This media innovation has the potential to revolutionize journalism, communications, storytelling…but then Twitter had that same potential, when it rose to prominence. Technological innovation will usually manifest compelling results, but many pioneering brands will stumble along the way. Is this unavoidable? Are there better ways to grow a product or solution, so it may realize its best potential more effectively, efficiently, and sustainably?

The recent Democrat “sit-in” in the US House of Representatives launched Twitter’s subsidiary Periscope into the spotlight (at the edges of which it had been operating for more than a year). This app has the potential to merge the functional merits of both Twitter and YouTube. Will this “Video Twitter” evolve into a long-term media platform enhancement, or is it little more than the latest social media fad? Who remembers Meerkat?

Snapchat took over from Instagram, which itself apparently supplanted Pinterest, after the latter briefly challenged Facebook. Of course, some will argue that I have one or two of the brand incursions mixed up, but that only underscores my contention: Will everyone have the Periscope app on their smartphones for the next 6 months, only to hop to the next shiny bright object, as soon as some bright young startup creates it (with a surfeit of investment from Venture Capital companies eager to reap quick cash rewards, before their latest vaporware is supplanted)? Will Periscope instead grow “too big to fail”, as Twitter seems to have done, yet – like Twitter – represent little clarity, in terms of functional positioning? Are our social platforms and channels destined to come and go with the whims of youth, or are some focusing on developing a degree of operational maturity that will more securely establish their merits and utility, both on our smartphones and in our communities? For all of Facebook’s flaws, it has consistently pursued this maturation with the degree of academic humility and professional confidence that is the hallmark of most engineers. Its relative longevity is as much a result of its willingness to adapt and iterate, as it is due to its refusal to be molded by its user base.

Therein lies the lesson.

Too many brands have relied upon the “Crowd” to manifest and elevate their identity and fortunes, simply because it was this same “Crowd” that first adopted the company’s initial value proposition. The “Crowd” is a powerful current, but while it runs most aggressively in shallow waters, it carries the greatest power in deeper seas. In much the same way, it behooves companies that operate in the Social space (which effectively includes all M&E and Communications companies, along with a host of other markets) to study more assiduously the role of their user base in the ongoing development and growth of their brand. It is not the Crowd’s responsibility to identify or define the brand, nor its value proposition. Furthermore, the longer we allow Startups to scale too quickly, simply as a means to secure larger investments, IPOs, and other Get-rich-quick objectives, the weaker our innovation pipeline will become. The vast majority of Venture-backed startups fail in their first year, and the many articles acknowledging this long-known but too often ignored fact effectively concur that the solution lies in more sustainable development, both of IP and workforce.

I have spent the past 15 years promoting this thesis: that Startup success should no longer be gauged by how fast a company sells, but rather how solidly it is able to build its value proposition; how securely it is able to hire and retain talent; how reliably it is able to integrate its offering into the physical and functional communities within which it operates. While the ROI may not be as immediately “sexy” as the silly Unicorns investors still chase, the longer-term returns generated by the far less mythical “workhorses” I have been supporting are more rewarding, both financially and otherwise. With this in mind, I look to brands such as Periscope, and I wonder: will they be seduced by the noise and sparkle of short-term ROI aspiration, which more often than not represents little more than a mirage of unattainable yearnings, or will they plot their course with thoughtful care and imagination, giving themselves, their investors, their employees, and users the best chance of hitting the mark, and driving forward into an increasingly valuable future?

Natural Growth Is Always More Attractive.

February 26th, 2016 by dewprocess.

Silicon Valley!

Silicon Alley!

Silicon Beach!

Silicon Forest!

Silicon Prairie!

“It’s in the trees!
It’s coming!”

When will the startup gold rush fever end?

I have been trying for 8 years, with varying degrees of success, to encourage people to stop heeding the false prophecies of certain (not all) Get-Rich-Quick Venture Capital investment vehicles, and instead seek out the truly thoughtful innovations that have the potential to bring as much social value as fiscal value to the marketplace and communities in which we exist today.

It’s time for us all to stop playing this game of “my vaporware is more shiny than yours”, and try to sincerely help inventors, innovators, and other creative business builders develop the types of sustainable business propositions that can build workforces, communities, steady revenue streams, and the types of long-term economic stability that was once the hallmark of great nations. It requires time, humility, and perseverance. It requires collaboration, vision, and generosity.

Watch this clip featuring Bernie Sanders. You need not agree with his every political position to recognize the veracity of his observations herein. It applies to our approach to so many facets of life and society:

“The truth is, at some level, that we are in this together… The truth is at some level when you hurt, when your children hurt, I hurt. And when my kids hurt, you hurt. And it’s very easy to turn our backs on kids who are hungry, or veterans who are sleeping out on the street, and we can develop a psyche, a psychology which is “I don’t have to worry about them; all I’m gonna worry about is myself; I need to make another 5 billion dollars.”

So I believe that when we do the right thing, when we try to treat people with respect and dignity, when we say that that child who is hungry is my child, I think we are more human when we do that, than when we say “hey, this whole world, I need more and more, I don’t care about anyone else.”

This Is Not Your Father’s Brand Management

January 3rd, 2016 by admin.

At 8:43pm last night, ABC News posted a ridiculously framed tweet about the terrorist incident in Oregon:

ABC Tweet

Denizens of the Twittersphere went ballistic, in response to this apparent double standard in journalism (White American armed takeover of Federal sites is “peaceful militia action”, while *anything* involving Muslims is a “terrorist cell”.) You can find some of the responses in the growing number of blog posts, such as this one from Raw Story.

In the face of this indignation, ABC News was sadly silent, and the trolls jumped in. The news organization’s inability to understand social brand management left the door open for erstwhile fans and trolls to take over their online brand narrative. ABC News seemed to think that ignoring the matter would make it go away…#OldSchoolMarketing

If something more interesting happens in the next 12 hours, they might get lucky, and the hubbub may abate somewhat. The damage is done, however, to any sense that their news brand is anything worth considering as “above” the fray. ABC News is now fair game, simply because they could not be responsive in the first hours of their mess-up. All they had to do (simply as one possible option among many available) was post one follow-up Tweet at 10pm, just over an hour after the first “unfortunately phrased” post: “Many viewers hold strong opinions about the situation in Oregon. We want to hear/share all reasonable views. Chat on [Periscope/Facebook] in one hour.”

ABC News could have hosted an online chat for exactly 30 minutes, with all the fair and not-so-fair comments that would have ensued, and then summarized with a nicely woven acknowledgement of the fact that “sometimes ABC does not frame a breaking news situation as effectively as – in retrospect – we would have liked to, and it is with the help and feedback of viewers and fans that the news team is able to get a better sense of…blahblahblah”…Thank everyone for their thoughtful comments and assure them you’ll “continue to work hard to responsibly explore and report on the stories that affect our lives and communities….blah blah blah…”

In short: be seen as responsive, and manage the narrative enough so it doesn’t look like you are completely tone deaf and out-of-touch. News obviously never quite works when you let it go the way of fanfic, as CNN has discovered. However, BBC News has been doing quite a good job, of late, using social tools to bring their news stories closer to their viewers and listeners. ABC News could learn a thing or two from them.

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